Shipping
SHIPPING
We ship throughout our sales territory which is all of the UK, non-central countries of the EU and all of Asia Pacific and Africa. Currently we use TNT for shipping throughout England, Scotland, Wales, N.Ireland and Ireland. Further we also use TNT and UPS for shipping to Italy, Spain, Portugal, Sweden, Norway, Finland in the EU. For Asia Pacific we use TNT for Australia, New Zealand, Malaysia, Singapore, Indonesia, Phillipines, Japan, China, India, Pakistan, Thailand, Vietnam. In Africa and middle east primarily TNT to Morroco, UAE and South Africa. And on behalve of our Agents in the US or in Germany use UPS.
Within the UK at DNC we use either a local company for immediate same day runs backed up with Rico Logistics for same day shipping for urgent ‘Just in Time’ fixes.
Shipping cutoff is 3.45PM
At DNC we use many couriers but our priciples are FedEx (formally TNT), DHL, UPS / SCS, DPD, Rico, Ceva, Euro Pallets.
We are happy to ship on customers account. Please be aware the part must be fully insured and the customer takes 100% responsibility and liability for any problems that they may incur while the part is being shipped from DNC to you via your courier. All parts that are to be shipped back to DNC are to be paid for by the customer in all respects. Please contact the office for further details.
Warranty Parts return / shipping is covered by DNC to the customer only, and will always be expedited.
Packing your part & shipping to us:
Time needed: 5 minutes
Choose the right packaging for your items.
- Box Size
Choose a box size appropriate to protect its content. Under-filled boxes are likely to collapse; overloaded ones may burst. Consider strength, cushioning (crush zone), and durability (single, dual, tri-ply or pallet) when selecting what you use to package your part.
- Pack the box out
Fill all spaces in your box with a suitable filler such as polystyrene chips, foam, or even shredded paper (don’t use this for motors). Big spindle motors, are best shipped pallet only.
- When to use single, dual, triple ply corrugated cardboard.
For light parts use new or a decent quality cardboard single or double ply box, For parts above 5KG (most FANUC Drives & ALPHA Module are) use a double ply or tri ply corrugated design (large+heavy 60*50*40 30KG+ or for delicate amplifiers with open frames). WARNING: If the cardboard box is damaged in any way it’s structural strength is significaly weakened and becomes useless; then you are relying on the good will and gentle handling of the couriers!
- Use visable address labling with Warning/Fragile stickers
Make sure that the correct labeling is visible and always use ‘FRAGILE’ or/and ‘DO NOT MACHINE’ stickers when necessary.
- Avoid bad Packaging
This was a very lucky customer, but an awful pack to save a few pounds on shipping costs – it could have gone very wrong and if under insured a complete loss. These parts could have been bounced off the concrete on route to us. The parts did sustain quite a bit of damage!
